How efficient is your current small business loan operation? Do you have insight into the cost of customer acquisition?  Are you measuring the cost of loan origination?  Is everything done manually or do you have multiple systems, each dealing with a different aspect of the process? Although small business lending products vary, the need to improve and grow lending operations is a common theme in the CDFI industry. In this webinar, we will look at the costs involved in originating a loan and talk about how to leverage people, process, technology and great customer experience to create a competitive advantage. You will walk away with tips on how to look at your overall operation and determine where you are, where you want to go and how to get there.